Terms And Conditions

We have made every effort to ensure that the colour reproduction and descriptions of our garments is accurate, but please be aware that very slight variations may occur due to the photographic processes used. Should you wish to see a certain tweed(s) we would be more than happy to post a sample to you without charge.

The delivery charge for all UK Mainland orders is £7.50 (incl VAT) Subject to availability your order will be dispatched within 3 – 4 working days from receipt. For orders to Europe and the rest of the world please contact us before placing an order. You will be notified when your order is dispatched. We are unable to deliver to PO.BOX numbers.

Privacy & Security

Sophie Osborne of Frimble – will not disclose your personal details to any third party other than your contact/address details to the Courier for delivery purposes. Personal details and data collected by this Website are taken solely to fulfill our customers orders and for no other purpose.

Returns & Replacements

If for any reason you are not happy with your order you may return it within 7 days of receipt, provided that it is unworn and in the original packaging. We will happily exchange the item or refund the original cost onto the card used to purchase it. We cannot refund postage charges on returns but we will send replacement items free of charge. In the unlikely event that an item is faulty the postage will be refunded. Please note that any item made to a customer’s own specifications may only be returned for alteration and not a refund. For your protection when returning an item to us we recommend that you use a Recorded delivery service. The returns address will be notified to you by email or by telephone.

Ordering

We have tried to make the online ordering process as simple as possible. However should you have a query and wish to speak to us about or alternatively order by telephone please call us on 07813 652970. We accept all major credit and debit cards including American Express. Please note that all card numbers are encrypted as your order is placed. They are not held on any Website. We also accept payment by cheque.

Payment, Pricing & Promotions

For all UK orders VAT at the current rate of 20% is included in the prices as shown. All orders from outside the UK are according to legislation nett of VAT and this tax will be deducted from the gross amount when your shipping address is entered, and your credit card company will convert the transaction into your own currency.